Terms | Socino

Terms of use

Last updated on May 7th 2026

1. Scope and nature of Socino

1.1. These Terms of Use (the "Terms") govern the access to and use of the games, features and related website and services, accessible through the domain socino.com, and any associated applications, interfaces, or white-label, branded, or skin-based offerings, as further outlined in clause 1.7 below (together, "Socino").

1.2. The Operator (term as defined hereunder) provides casino-style games and associated digital content (the "Games") and makes them available in different play-modes, specifically: (i) free-to-play mode, hereinafter "fun-mode" and (ii) play for coins mode, hereinafter "coins mode". (iii) Subject to the necessary regulatory approvals, the Operator may also in certain territories offer the Games in real-money mode, hereinafter "money mode".

1.3. For ease of reference, the term "play-mode" shall be used in these Terms to refer to the mode that we allow users and players to access the Games.

1.4. These Terms are divided into distinct and multiple parts, each of which applies only to the applicable and relevant play-mode.

1.5. Each play-mode specific Part applies only to the relevant Game mode or service to which it relates and supplements the General Part. Where a play-mode specific Part applies, it shall prevail in the event of any inconsistency with the General Part, but only to the extent of that inconsistency. Where a play-mode specific Part does not apply to you or to the play-mode you are using, it shall have no effect on your rights or obligations.

1.6. Where real-money Games are made available, additional terms, regulatory rules, and mandatory disclosures shall apply and shall prevail in the event of any inconsistency with other parts of these Terms.

1.7. Socino operates as a digital platform through which games, features, applications, websites, and related services may be made available from time to time. These Terms apply to your access to and use of the Socino platform in all its forms, including any associated websites, mobile applications, software, interfaces, functionalities, and related services, whether operated directly by Socino or made available under a white-label, brand, skin, or similar arrangement. References to "Socino", the "Platform", or the "Services" include any current or future versions, extensions, or variations of the platform through which the Games are offered, unless expressly stated otherwise. Where a particular service, brand, or white-label offering is subject to additional or alternative terms, such terms shall be made available to you and shall apply in addition to, or in place of, these Terms as appropriate.

1.8. By accessing or using Socino, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use Socino.

Part A - General Provisions

The provisions set out in this Part A (from clause 1 to clause 14, both included) apply to all access to and use of the Socino platform and services, irrespective of the Games played or the play-mode chosen.

1. Identity and contact details

1.1. Socino is operated by: KAU Inc. (the "Operator"). Please note the following details:

a. Registered address: 16192 Coastal Highway, Lewes 19958, Delaware, USA
b. Country of registration and registration number: USA.
c. Contact for support and complaints: support@socino.com

2. Eligibility

2.1. Socino is intended solely for individuals who meet a number of conditions. By creating an account or by using Socino, you represent and warrant that you meet all such eligibility requirements, including the following:

a. Meet the minimum age requirement applicable to the Game Mode you are using, which may differ depending on whether you are accessing the free-to-play mode or the play-for-money mode; and
b. Are not prohibited, whether under applicable law or otherwise, from accessing or using the Game Mode you have selected.

2.2. You acknowledge and agree that different eligibility criteria, including age, verification, and regulatory requirements, may apply depending on the Game Mode, and that access to certain Game Modes may be restricted accordingly.

2.3. The Operator may request evidence of age or identity where reasonably required to verify compliance with this clause.

2.4. Without prejudice to the aforementioned, use of Socino is prohibited from the following countries: Iran, Iraq, Afghanistan, Somalia, North Korea, Yemen.

3. Formation of contract

3.1. The contract between you and the Operator regarding the use of Socino is concluded when you successfully complete the registration process or first access and use Socino, whichever occurs first.

3.2. Where you purchase coins or other paid digital content, a separate contract in respect of that purchase is concluded at the point you confirm the in-app purchase or similar transaction.

4. User conduct and acceptable use

4.1. You must use Socino in a lawful manner and in accordance with these Terms.

4.2. You must not:

a. Use bots, scripts, cheats or automated means to manipulate gameplay;
b. Exploit bugs, vulnerabilities or unintended features;
c. Engage in harassment, abuse, hate speech or any other harmful or offensive conduct;
d. Upload or share content that is unlawful, defamatory, infringing, obscene or otherwise inappropriate;
e. Attempt to gain unauthorised access to accounts, systems or data; or
f. Use Socino for any purpose contrary to applicable law.

4.3. The Operator may investigate suspected breaches and may take appropriate measures, including suspension or termination of accounts, where a breach is identified.

4.4. Certain features of Socino may require you to register an account. Where an account is required, you must follow the registration instructions and provide the information requested. You are responsible for maintaining the confidentiality and security of your account credentials, including your password, and for all activity carried out through your account, whether authorised by you or not. We will assume that any person logging into your account using your credentials is you, or is authorised by you, and that all actions carried out through your account have been validly authorised. You must notify us without undue delay if you suspect or become aware of any unauthorised access to or use of your account or any other security breach. Following receipt of a notification, we will take reasonable steps to address the issue; however, you acknowledge and agree that we may not be able to act immediately or prevent all unauthorised activity, and that delays may occur due to verification requirements, technical processes, operational constraints, or compliance obligations. To the fullest extent permitted by applicable law, we shall not be liable for any loss or damage arising from any delay in responding to or acting upon your notification.

5. User content and social features

Where Socino enables you to communicate with other users or submit content (together, "User Content"), you remain responsible for that User Content.

5.1. You grant the Operator a non-exclusive, irrevocable, worldwide, royalty-free licence to use, host, store, reproduce, modify and display User Content as necessary for operating, improving and promoting Socino.

5.2. The Operator may remove or restrict access to User Content that it reasonably considers to be in breach of these Terms or legal requirements, or that may cause harm to other users or Socino.

5.3. Social features, including friends lists or messaging, must be used respectfully and in accordance with any additional rules or guidance published within Socino.

6. Governance, modifications and updates

6.1. The Operator may modify Socino, including the Games, features, Virtual Items and user interface, where this is reasonably necessary for:

a. Technical or operational reasons;
b. Security or legal compliance;
c. Improving user experience; or
d. Reflecting changes in technology or usage patterns.

6.2. Where modifications are likely to have a material negative impact on your ability to use paid digital content, the Operator will act in accordance with applicable EU law, which may include providing notice, offering remedies or allowing termination in respect of the affected content.

6.3. The Operator maintains internal governance processes designed to ensure that gameplay is conducted fairly and predictably, that Socino does not mislead users, and that any automated systems do not create unfair or discriminatory outcomes.

6.4. Automated systems may be used to support randomisation, detect harmful behaviour, maintain security and operate Socino. These systems are not used to make decisions that produce legal effects or materially affect your real-world rights or obligations.

7. Suspension, restriction and termination

7.1. The Operator may suspend or restrict your access to Socino, or terminate your account, where it reasonably considers that:

a. You have materially breached these Terms;
b. Your conduct poses a risk to the security or integrity of Socino or to other users;
c. It is required to do so by law or by an order of a competent authority; or
d. Your account has been inactive for an extended period, where this is clearly stated in advance.

7.2. In deciding on the appropriate measure, the Operator will act in a proportionate manner, taking into account the nature and seriousness of the breach and any relevant circumstances.

7.3. Where reasonably possible, the Operator will notify you of the reasons for suspension, restriction or termination and provide information on how to contest the decision or seek clarification.

7.4. Upon termination of your account, your access to Socino, and any associated Virtual Items and progress, will cease. Subject to mandatory legal rights, you will not be entitled to any compensation or refund as a result of termination due to your breach.

7.5. You may terminate your use of Socino at any time by ceasing use and, where applicable, deleting your account or the app from your device. Termination by you does not give rise to any entitlement to a refund of Virtual Items already supplied, unless required by law.

8. Data protection and privacy

8.1. The Operator's processing of personal data is governed by its Privacy Policy, which is made available via Socino or associated website.

8.2. You should read the Privacy Policy carefully before using Socino. It explains the categories of data processed, the purposes of processing, your rights under applicable data protection law and how to exercise those rights.

8.3. Where Socino is distributed through the App Stores, the Operator will comply with the applicable privacy and data-handling requirements of those stores.

9. Intellectual property

9.1. All intellectual property rights in and to Socino, the Games, Virtual Items, software, graphics, trademarks, logos and other related content are owned by the Operator or its licensors.

9.2. Subject to your compliance with these Terms, the Operator grants you a limited, non-exclusive, revocable, non-transferable licence to use Socino for your personal, non-commercial entertainment.

9.3. You must not:

a. Copy, modify, reverse engineer or create derivative works from Socino, except where permitted by law;
b. Remove or obscure any copyright, trademark or other proprietary notices; or
c. Use any trademark or branding of the Operator without prior written consent.

10. Liability

10.1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot be excluded or limited under applicable law.

10.2. Subject to clause 10.1, and to the extent permitted by law, the Operator is not liable for:

a. Loss of data, Virtual Items or game progress where caused by your actions, failure to comply with these Terms or failure to maintain appropriate device security or backups;
b. Temporary interruptions, delays or technical issues reasonably arising from maintenance, updates or factors outside the Operator's control; or
c. Any indirect, consequential or purely economic loss.

10.3. Where you have paid for specific digital content and the Operator is found liable for non-conformity or other breach, the Operator's liability will, to the extent permitted by law, be limited to the amount paid by you for the affected digital content.

10.4. Your statutory rights as a consumer are not excluded or limited by this clause.

11. Geographic scope and local consumer rights

11.1. Socino May be made available in multiple jurisdictions. Availability does not constitute a representation that Socino or its content is lawful or appropriate in every jurisdiction.

11.2. Socino Does not target or permit use in jurisdictions where comparable social casino applications are prohibited or where local law would classify Socino as unauthorised gambling. The Operator may implement technical or contractual restrictions to comply with such laws.

11.3. If you are a consumer resident in an EU or EEA Member State, you benefit from the mandatory consumer protection rules of your country of residence in addition to the protections set out in these Terms.

11.4. If you access Socino from outside the EU or EEA, local mandatory consumer protection laws may also apply. In case of conflict between these Terms and any such mandatory provisions, the mandatory provisions will prevail to the extent of the conflict.

11.5. The contract language is English, unless Socino expressly provides duly translated versions and states that another language version prevails.

12. Complaints, dispute resolution and online dispute resolution

12.1. If you have any questions or complaints regarding Socino, you should contact the Operator using the contact details set out in clause 1 of this Part A.

12.2. The Operator will handle complaints in a fair and timely manner and will use reasonable efforts to resolve issues raised by users.

12.3. If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr/, to seek resolution of disputes arising from online purchases.

12.4. Use of any dispute resolution mechanism does not affect your right to bring claims before the competent courts of your country of residence.

13. Disclaimer

Socino, the Games, and all related services are provided "as is" and "as available".

13.1. To the fullest extent permitted by applicable law, we make no representations or warranties of any kind, whether express or implied, in relation to Socino or the Games, including as to availability, accuracy, reliability, suitability, or fitness for any particular purpose.

13.2. We do not guarantee that: (a) Socino or the Games will be available at all times or without interruption; (b) access will be error-free, secure, or free from defects, bugs, or technical faults; (c) any defects or errors will be corrected; or (d) Socino or the Games will meet your expectations or requirements.

13.3. You acknowledge and agree that your use of Socino and the Games is at your own risk.

13.4. Nothing in these Terms excludes or limits any warranty, condition, or right that cannot be excluded or limited under applicable law.

14. Final provisions

14.1. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

14.2. The Operator may assign or transfer its rights and obligations under these Terms, in whole or in part, to another entity in connection with a reorganisation, merger, acquisition or sale of assets, provided that such assignment does not adversely affect your rights as a consumer.

14.3. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Operator.

14.4. You are responsible for any taxes or duties applicable to your winnings under the laws of your jurisdiction.

14.5. These Terms, together with any documents or policies expressly incorporated by reference, constitute the entire agreement between you and the Operator in relation to the use of Socino.

14.6. You and the Operator agree that any dispute will be resolved on an individual basis. You may bring claims only on your own behalf and not as a plaintiff or member of any class or group. Class actions, class arbitrations, collective actions, private attorney-general actions, and any other representative proceedings are not permitted. If any part of this clause is found unenforceable for a particular claim, it will not affect the validity of this clause for any other claim.

14.7. The laws of the USA govern these Terms, without prejudice to any mandatory consumer protection rules of your country of residence if you are resident in the EU or EEA.

14.8. You irrevocably agree to submit yourself to the non-exclusive jurisdiction of the Courts of the USA for settlement of any matter or dispute whatsoever arising out of these Terms or generally arising as a result of your use of Socino. In any case, this choice of applicable law and jurisdiction shall not have the result of depriving you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of choice, would have been applicable.

Part B - free to play mode: additional terms

The provisions set out in this Part B (from clause 1 to clause 8, both included) apply solely to your access to and use of the Socino platform and the Games in the free-to-play mode.

1. Scope and nature of the play-for-free mode

1.1. The play-for-free game mode allows you to access and play certain casino-style games without payment and without creating an account.

1.2. The play-for-free mode is provided solely for entertainment purposes.

1.3. NO real money, prizes, winnings, or items of monetary value are offered or awarded in this mode.

2. No account requirement

2.1. You may access the play-for-free game mode without registering an account.

2.2. Where you choose to play without an account: (a) your gameplay, progress, or settings may not be saved; and (b) we may reset, delete, or modify any play-for-free data at any time without notice.

2.3. We do not guarantee continuity of play, progress retention, or availability of any particular game in play-for-free mode.

3. No monetary value

3.1. Any coins, credits, scores, or similar elements used or displayed in the play-for-free mode: (a) have no monetary or real-world value; (b) cannot be redeemed, withdrawn, transferred, or exchanged; and (c) do not represent winnings or prizes.

4. Availability and changes

4.1. We may, at any time and at our discretion: (a) add, remove, suspend, or modify games available in the play-for-free mode; (b) change game mechanics, features, or presentation; or (c) discontinue the play-for-free mode entirely.

4.2. Such changes may be made without notice and without liability.

5. Gameplay and fair use

5.1. You may use the play-for-free mode only for personal and recreational purposes.

5.2. You must not: (a) use bots, scripts, automation, or any artificial means; (b) interfere with or manipulate gameplay; (c) attempt to exploit errors or malfunctions; or (d) use the play-for-free mode in a commercial, professional, or business manner.

5.3. We may restrict or block access where misuse is detected.

6. No guarantees

6.1. The play-for-free mode is provided "as is" and "as available".

6.2. We do not guarantee: (a) uninterrupted access; (b) error-free gameplay; (c) accuracy of game outcomes; or (d) availability of any particular game or feature.

7. No liability

7.1. To the fullest extent permitted by law, we are not liable for any loss or damage arising out of or in connection with your use of the play-for-free game mode, including loss of gameplay progress, data, or enjoyment.

8. Transition to other game modes

8.1. The availability of the play-for-free mode does not create any obligation on us to offer play-for-money or other game modes.

8.2. If you choose to access other game modes, separate and additional terms will apply, including account registration and verification requirements.

Part C - play for coins mode: additional Terms

The provisions set out in this Part C (from clause 1 to clause 9, both included) apply solely to your access to and use of the Socino platform and the Games in the play for coins mode.

1. Account requirement

1.1. To participate in the play-for-coins game mode, you must have a registered account with Socino. To register an account, you must supply all the information and documentation requested by us from time to time. You must ensure that all information you provide is accurate, complete, and kept up to date. If any information you have provided changes, you must promptly update it through your account or notify us. If you fail to provide the requested information or documentation, or if the information you provide is inaccurate, incomplete, or misleading, we may refuse to register your account, suspend or restrict your account, or close your account, as permitted under these Terms and applicable law. By opening an account, you accept that you may lose money.

2. Single-account rule

2.1. You may hold one (1) account only. Creating, using, or controlling more than one account, whether directly or indirectly, is prohibited. If we identify that you hold or control multiple accounts, we may suspend or close one or more of your accounts, void all bets and any bonuses issued, and generally take any other action permitted under these Terms and applicable law.

3. Description of services and digital content

3.1. The play-for-coins mode is not equivalent to real-money gambling. Any virtual credits, coins, tokens, chips or similar items made available on or through Socino ("Virtual Items") have no real-world monetary value, cannot be exchanged for money, goods or services, and cannot be redeemed, withdrawn or transferred outside Socino.

3.2. Socino Includes digital content and digital services within the meaning of EU law on digital content and digital services. The core functionalities include:

a. Access to the Games;
b. The ability to obtain Virtual Items through gameplay without payment;
c. The ability to obtain Virtual Items through in-app purchases, where available;
d. Access to account-related features such as progress tracking, achievements and similar; and
e. Access to social features such as friends lists, basic messaging or leaderboards, where implemented.

3.3. Socino And the Games are designed exclusively for entertainment and do not provide opportunities to win real money, real-world prizes or any items of monetary value.

3.4. The Operator may, from time to time, introduce new Games or features or remove or modify existing Games or features in accordance with clause 15.

4. Virtual items and account status

4.1. Virtual Items are licensed digital content and are not sold to you. All rights in Virtual Items remain with the Operator or its licensors.

4.2. Virtual Items:

a. Do not represent any form of currency or property;
b. Are non-transferable between users or between accounts;
c. Cannot be exchanged for money or anything of monetary value; and
d. May only be used within Socino in accordance with these Terms.

4.3. Virtual Items can be obtained by:

a. Progressing or achieving objectives in the Games; and
b. Making in-app purchases, where available.

4.4. The Operator does not permit any secondary marketplace for Virtual Items and does not recognise any purported sale, transfer or trading of Virtual Items outside Socino.

4.5. Your account and any associated Virtual Items, levels, achievements or progress do not have monetary value and do not constitute property. You do not acquire ownership rights over your account or Virtual Items.

4.6. The Operator may remove, adjust or modify Virtual Items where reasonably necessary for technical, operational or legal reasons. Where such changes materially affect paid Virtual Items, the Operator will act in accordance with applicable EU law on digital content, including providing appropriate remedies where required.

4.7. Virtual Items may be subject to expiry or inactivity rules where clearly disclosed within Socino.

5. Prices, payments and in-app purchases

5.1. Where Virtual Items or other digital content are offered for payment, the applicable price, including all taxes, will be clearly displayed before you confirm the purchase.

5.2. If purchases are made via the Apple App Store or Google Play, the relevant App Store's in-app purchase system must be used. Payment processing, billing and refunds are subject to the terms of the relevant App Store.

5.3. The Operator does not collect or store your full payment card details for purchases processed via the App Stores.

5.4. You will not be charged for any purchase unless you have clearly and intentionally confirmed the transaction within Socino or relevant App Store environment.

5.5. If any recurring payment or subscription model is introduced in the future, the total recurring cost, billing frequency, minimum commitment (if any) and termination method will be clearly disclosed prior to purchase.

5.6. Refunds will be granted only where required under applicable law or, where applicable, under the policies of the relevant App Store.

6. Right of withdrawal for digital content

6.1. Under EU consumer law, consumers may have a statutory right to withdraw from certain contracts within 14 days without giving any reason.

6.2. For digital content not supplied on a tangible medium, including Virtual Items, you acknowledge and expressly agree that:

a. The Operator will begin supplying the digital content immediately upon your confirmation of the purchase; and
b. You thereby lose your statutory right of withdrawal once the digital content has been fully supplied.

6.3. Before completing a purchase of Virtual Items or other digital content, you will be informed of the loss of the withdrawal right and asked to give your express consent to immediate performance and your acknowledgement of this consequence. Nothing in this clause affects any mandatory rights you may have under the law of your country of residence.

7. Supply, conformity and remedies

7.1. The Operator will supply Socino and associated digital content in conformity with these Terms and applicable EU law, including requirements relating to functionality, compatibility, security and performance.

7.2. If Socino or purchased digital content is not in conformity, you may be entitled to statutory remedies, which may include:

a. Bringing the digital content into conformity;
b. An appropriate price reduction, where a price was paid; or
c. Termination of the contract in respect of the non-conforming digital content.

7.3. The specific remedies available and the conditions for exercising them will depend on the applicable law of your country of residence. In all cases, the Operator will comply with the minimum standards set out in EU law on digital content and digital services.

7.4. The Operator may provide updates, including security updates, that are necessary to maintain conformity of Socino for the period required by law and, where applicable, for as long as you reasonably expect updates to be provided given the nature and purpose of Socino.

7.5. The Operator may add, remove, or modify any Games or features at any time, at its sole discretion and without notice.

8. Gameplay fairness and non-gambling guarantee

8.1. The Games on Socino use simulated randomisation mechanisms to determine outcomes solely for entertainment purposes.

8.2. The probabilities and payout patterns of the Games do not correspond to real-money gambling products and are not intended to simulate any specific real-money gambling environment.

8.3. Game outcomes are not influenced by:

a. The amount of money you spend on Virtual Items;
b. The length of time you play;
c. Your historical wins or losses; or
d. Your engagement with in-app purchases.

8.4. Socino Does not offer real-money gambling, does not allow staking or winning real money and does not allow redemption of any element of gameplay for real-world goods, services or items of monetary value.

8.5. References to coins, chips, jackpots or similar terms are used only as part of the fictional game environment and do not indicate any real-world financial return.

9. App store and google play provisions

Where Socino is accessed through an application distributed via the Apple App Store or Google Play (together, the "App Stores"), this clause 22 applies in addition to the other provisions of these Terms.

9.1. The App Stores are not parties to the contract between you and the Operator and are not responsible for Socino or its content.

9.2. The Operator, not the App Stores, is responsible for:

a. Socino And its content;
b. Providing support and maintenance for Socino; and
c. Addressing any claims relating to Socino or your use of it.

9.3. All purchases made within Socino on devices using the App Stores must use the respective in-app purchase systems provided by Apple or Google. Billing, payment processing and refunds are governed by the terms of the relevant App Store.

9.4. The Operator does not store your full payment card details for transactions carried out via the App Stores.

9.5. To the extent required under Apple's terms, Apple and its subsidiaries are third-party beneficiaries of these Terms in relation to the version of Socino distributed through the Apple App Store and, upon your acceptance of these Terms, Apple has the right to enforce them against you.

9.6. You must comply with any usage rules set out in the Apple App Store or Google Play terms of service that apply to your use of Socino.

9.7. Socino Does not offer real-money gambling, cash rewards or prize redemption and does not permit staking or winning items of real-world monetary value. Virtual Items have no real-world monetary value.

9.8. The App Stores may suspend or remove Socino from distribution at any time in accordance with their respective policies. Such suspension or removal does not of itself entitle you to compensation from the Operator, without prejudice to any mandatory rights you may have under applicable law.

Part D - Play-For-Money Game Mode Terms

The provisions set out in this Part D (from clause 1 to clause 13, both included) apply solely to the use and access of the Play-for-Money mode.

The play-for-money game mode is offered only where and to the extent that we are duly licensed and legally authorised. It may not be available to all users, in all locations, or at all times, and may be restricted or withdrawn without notice.

1. Account requirement

1.1. To participate in the play-for-money game mode, you must have a registered account with Socino. To register an account, you must supply all the information and documentation requested by us from time to time. You must ensure that all information you provide is accurate, complete, and kept up to date. If any information you have provided changes, you must promptly update it through your account or notify us. If you fail to provide the requested information or documentation, or if the information you provide is inaccurate, incomplete, or misleading, we may refuse to register your account, suspend or restrict your account, or close your account, as permitted under these Terms and applicable law. By opening an account, you accept that you may lose money.

2. Single-account rule

3. Deposits

3.1. To participate in the play-for-money game mode, you must deposit funds using one of the payment methods made available on Socino from time to time. The available deposit methods, applicable limits, fees, and processing times are displayed on Socino and may vary depending on your location, the payment provider, or regulatory requirements. Socino is not a bank of financial institution and you are thus not entitled to any interest in respect to any deposits. We do not guarantee the availability of any particular payment method and may add, remove, or restrict payment methods at our discretion.

4. Withdrawals

4.1. You may request withdrawals of available balances using the withdrawal methods made available on Socino. Unless we advise otherwise, or unless required by law or regulatory obligations, your withdrawals will be processed using the same payment method you used to make your deposit. Your withdrawal request may be subject to: (i) identity verification, anti-cheating checks, anti-money laundering checks and other verifications that we may carry out to safeguard our integrity and operations; (ii) minimum or maximum withdrawal limits; (iii) processing times communicated on Socino; and (iv) applicable fees, where disclosed in advance. Moreover, you will only be able to withdraw funds if all payments made have been confirmed as cleared and not subject to charge backs.

5. Fees and processing times

5.1. Any fees applicable to deposits or withdrawals, as well as estimated processing timeframes, are disclosed on Socino before you complete the relevant transaction. Processing times are indicative only and may be affected by verification requirements, third-party payment providers, banking procedures, or compliance reviews. Where transactions involve currency conversion, exchange rates are determined at the time of the transaction and may include third-party charges outside our control.

6. Anti-money laundering and verification

6.1. Your participation in the play-for-money game mode is subject to applicable anti-money laundering (AML), counter-terrorist financing (CTF), and know-your-customer (KYC) requirements. We may, at any time: (a) require you to provide identification documents or additional information; (b) carry out verification checks; (c) delay, suspend, or refuse deposits or withdrawals while checks are pending; or (d) suspend or close your account where required by law or regulatory obligations. If you do not complete verification to our satisfaction, we may restrict your account or close it.

7. Game malfunctions and errors

7.1. If a game malfunction, technical failure, system error, or interruption occurs while you are participating in the play-for-money game mode, any affected gameplay, bets, transactions, or outcomes may be declared void. Where any malfunction is apparent or becomes apparent to you, or where you reasonably suspect that a malfunction may be occurring, you must immediately cease using the relevant service(s) and notify us without undue delay. Where a malfunction or error occurs: (a) we may correct the error; (b) any winnings or losses resulting from the malfunction may be cancelled or adjusted; and (c) your account balance may be recalculated to reflect the position that would have existed had the malfunction not occurred. Except where required by applicable law, we are not liable for losses arising directly from a game malfunction or error.

8. Prohibited use

8.1. You may use the Games and your account only for lawful, personal, and recreational play, in accordance with these Terms.

8.2. You must not engage in any prohibited activity. If you do, we may, depending on the circumstances, void affected gameplay or transactions, withhold winnings, and suspend or close your account, as permitted by law.

8.3. Prohibited activities include, without limitation, where you:

a. Use payment methods or financial accounts that do not belong to you or do not match the name on your account;
b. Deposit or withdraw funds without genuine gameplay, or otherwise use the casino games for non-recreational purposes;
c. Access or attempt to access the casino games from a restricted territory, including by using a VPN or other means to disguise your location or IP address;
d. Cause or attempt to cause chargebacks, payment reversals, or payment disputes;
e. Allow any other person to use your account, or use another person's account;
f. Hold or use more than one account;
g. Deposit funds derived from illegal, unauthorised, or suspicious sources;
h. Provide false, misleading, or incomplete information when registering or using your account;
i. Attempt to play without sufficient cleared funds;
j. Engage in, or attempt to engage in, fraud, cheating, collusion, money laundering, or any other unlawful or improper activity;
k. Exploit or attempt to exploit errors, malfunctions, interruptions, or software vulnerabilities;
l. Use software, scripts, bots, or any automated or assisted means to gain an unfair advantage;
m. Use the casino games in a business, commercial, or professional manner;
n. Breach the terms of any promotion or bonus;
o. Behave in an abusive, offensive, or inappropriate manner towards other users or our staff; or
p. Otherwise materially breach these Terms or applicable law.

9. Suspension pending investigation

9.1. If we reasonably suspect irregular activity, misuse, technical manipulation, or a breach of these Terms in connection with the play-for-money game mode, we may temporarily suspend your gameplay, deposits, or withdrawals while we carry out an investigation.

10. Responsible gaming

10.1. We want you to use the play-for-money game mode responsibly and we do not want you to develop a gambling problem or addiction.

10.2. You should open and use an account only if you are able to gamble responsibly and only if you are not currently self-excluded, and have not been made subject to any mandatory or voluntary self-exclusion or gambling restriction under applicable law or through any self-exclusion scheme.

10.3. By opening and using an account in the play-for-money game mode, you confirm that: (a) you are not subject to any active self-exclusion or gambling restriction; and (b) you will not attempt to bypass or undermine any self-exclusion or responsible-gaming measures.

10.4. If we become aware that you are subject to a self-exclusion or that your gambling behaviour raises responsible-gaming concerns, we may restrict or suspend your account and take appropriate action in accordance with applicable law and regulatory obligations.

11. Bonuses

11.1. Any bonuses, promotions, or incentives are subject to specific terms and conditions made available at the time of the offer, which form part of these Terms. We may withdraw or restrict promotions where abuse or breach is suspected.

12. Dormant and inactive accounts

12.1. If you do not access or use your account for a period determined by the Operator in its sole discretion and disclosed on Socino from time to time, your account may be classified as inactive or dormant.

12.2. Where your account is classified as inactive or dormant, the Operator may, at its discretion and without prior notice, take any action it considers appropriate, including: (a) restricting, suspending, or limiting account functionality; (b) requiring re-verification of your identity or other information before permitting further use; (c) applying inactivity, maintenance, or administrative fees, as determined by the Operator and disclosed on Socino; and/or (d) taking any other measures required or permitted under applicable law or regulatory obligations.

12.3. The applicable inactivity period, any fees, and the manner in which such fees are calculated and applied are determined by the Operator and made available on Socino, and may be amended by the Operator from time to time.

12.4. Reactivation of an inactive or dormant account is subject to the Operator's discretion and may require completion of verification, compliance checks, or other conditions determined by the Operator.

13. Limitation of liability

13.1. To the fullest extent permitted by applicable law, your use of Socino and the Games is at your own risk.

13.2. We provide Socino, the Games, and all related services "as is" and "as available", and we do not guarantee that they will be uninterrupted, error-free, secure, or free from technical faults.

13.3. To the maximum extent permitted by law, we shall not be liable to you for any loss or damage arising out of or in connection with:

a. Your use of, or inability to use, Socino, the Games, or your account;
b. Any interruption, delay, suspension, malfunction, technical failure, error, or omission affecting Socino or the Games;
c. Any loss of data, loss of winnings, loss of profits, or loss of opportunity;
d. Any unauthorised access to or use of your account where you have failed to protect your login credentials;
e. Any action taken by us in accordance with these Terms, including account suspension, restriction, closure, or voiding of gameplay or transactions;
f. Any reliance placed by you on information made available on Socino; or
g. Events beyond our reasonable control, including failures of telecommunications networks, payment systems, or third-party service providers.

13.4. We shall not be liable for any indirect, incidental, special, or consequential losses, including loss of business, loss of reputation, or loss of anticipated savings, even if such loss was foreseeable.

13.5. Unless excluded, our total aggregate liability to you shall not exceed the amount the amount staked or deposited in respect of the specific game or transaction giving rise to the claim.